# Customer Service Representatives

SOC 43-4051. Page: https://educationguide.com/careers/customer-service-representatives

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Excludes individuals whose duties are primarily installation, sales, repair, and technical support.

## Pay and outlook
- U.S. median wage $44,770 (middle half $36,870–$51,780; BLS May 2025)
- Ages 25-34: median $38,830; 32% hold a bachelor's or higher (Census ACS 2020-2024)
- Jobs 2025-35: -5.3%; ~289.5k openings a year; typical entry: High school diploma or equivalent

## Fields of degree of young workers (ages 25-34, bachelor's+)
- Business Management And Administration: 8% (https://educationguide.com/degrees/business-administration)
- Psychology: 7% (https://educationguide.com/degrees/psychology)
- Communications: 7% (https://educationguide.com/degrees/communications, https://educationguide.com/degrees/communication-journalism-and-related-programs-other)
- Marketing And Marketing Research: 6% (https://educationguide.com/degrees/marketing, https://educationguide.com/degrees/specialized-sales-merchandising-and-marketing-operations)
- General Business: 6% (https://educationguide.com/degrees/business)
- Biology: 3% (https://educationguide.com/degrees/biology)
- Criminal Justice And Fire Protection: 3% (https://educationguide.com/degrees/criminal-justice, https://educationguide.com/degrees/security-homeland-security)
- Physical Fitness Parks Recreation And Leisure: 3% (https://educationguide.com/degrees/kinesiology-exercise-science, https://educationguide.com/degrees/parks-recreation-and-leisure-studies)
- English Language And Literature: 3% (https://educationguide.com/degrees/english)
- Finance: 2% (https://educationguide.com/degrees/finance, https://educationguide.com/degrees/insurance)

## Median wage by state
- AK: $45,150
- AL: $38,400
- AR: $37,840
- AZ: $45,690
- CA: $49,560
- CO: $47,540
- CT: $48,090
- DC: $48,250
- DE: $48,190
- FL: $40,440
- GA: $39,630
- GU: $30,350
- HI: $45,650
- IA: $46,090
- ID: $43,200
- IL: $46,130
- IN: $43,140
- KS: $40,320
- KY: $38,700
- LA: $37,330
- MA: $49,120
- MD: $42,830
- ME: $47,160
- MI: $43,950
- MN: $48,800
- MO: $44,190
- MS: $36,380
- MT: $45,290
- NC: $40,240
- ND: $44,670
- NE: $43,940
- NH: $47,300
- NJ: $47,740
- NM: $39,030
- NV: $40,560
- NY: $48,000
- OH: $45,610
- OK: $38,650
- OR: $47,450
- PA: $44,630
- PR: $26,700
- RI: $47,550
- SC: $38,860
- SD: $40,650
- TN: $42,830
- TX: $40,420
- UT: $43,140
- VA: $42,730
- VI: $37,140
- VT: $47,500
- WA: $50,330
- WI: $46,970
- WV: $38,430
- WY: $42,340

Method: https://educationguide.com/how-we-score#careers

Free to reuse with attribution: cite "EducationGuide.com" with a link to the page URL. Most figures are U.S. government data (public domain); loan default rates and athletics come from the Urban Institute Education Data Portal (ODC-By 1.0, attribution required) and founding years from Wikidata (CC0). O*NET data: CC BY 4.0, O*NET 31.0 (USDOL/ETA).